Privacy policy

Overview

This Privacy Notice describes the manner in which THEATRESIGN LTD, THEATRESIGN EDUCATION, ACCESS AND MENTORING LTD and THEATRESIGN TRAINING LTD gather, use, store, process and disclose the personal data of users of our services. It also explains the ways in which we will protect your personal information and sets out your rights in respect of our processing of your personal information.

We are committed to protecting your personal data and to being transparent about the data which we hold about you and our use of it.

Who we are

THEATRESIGN (and “we”, “our”, “ours” and “us”) refers to THEATRESIGN LTD (company number 04960450), THEATRESIGN EDUCATION, ACCESS AND MENTORING LTD (company number 10468028) and THEATRESIGN TRAINING LTD (company number 09587622), providing a range of British Sign Language / English interpreting, training and other services in the arts, entertainment and other industries.

What we do

We provide British Sign Language interpretation for performances in the West End and all over the UK, British Sign Language / English interpreters for a variety of events, a range of training as well as other services.

Information we collect

Personally identifiable information

When you interact with us we collect, store and process data through which you may be personally identified. Examples of when this might occur include:

• when you make a booking online
• when you visit one of our websites
• when you ask us to send you information, for example signing up to our mailing list
• when you interact with us on social media
• when you correspond with us

The type of information we may collect and process includes, for example:

• your name and address
• your telephone number(s)
• your email addresses
• your IP address
• information about the way in which you interact with us; for example whether you have clicked links on our emails, or whether you have responded to a mailing we have sent to you

In most cases this will be information you provide to us in the course of your interaction with us but from time to time it might be information we gather from you without your knowledge.

Information we receive from third parties

From time to time we may receive and process information about you from third parties.

Non-identifiable information we may process

We may also process information about you from which you cannot be personally identified. This includes:

Log files

Each time you visit our websites, log files are generated on the servers. Information that may be recorded includes the time and date of your visit, the files that were requested, your IP (Internet Protocol) address, the referrer website address (if provided) and the browser version.

We collect this anonymised information to help us better understand how you interact with the site, to allow us to diagnose problems, administer our systems and to audit the geographical make-up of users and how they have arrived at our site.

Cookies

We use cookies when you visit our websites. Cookies are small pieces of information that are stored by your browser on your computer. They make it possible for us to track visitor statistics such as returning visitors, as well as to make sure our website is effective and accessible for all our customers. See our Website Cookies page.

Sensitive personal data

Data Protection law sets out certain categories of data which are considered particularly sensitive. This includes information related to health records, race, religious beliefs, trade union memberships and political affiliation. We do not usually collect this information from our customers unless it is absolutely necessary to do so. If it is necessary we will always seek your explicit consent.

The lawful basis under which we process your data

There are three lawful bases under which we may process your data:

Contractual

When you purchase goods or services from us you are entering into a contract with us. In order to undertake our responsibilities with regards to that contract we need to store and process your personal information.

Legitimate interest

We may process your personal data for our legitimate business reasons. This will most likely occur where there is a clear reason for doing so, where there is a benefit to you, where we consider that you would reasonably expect the processing to take place and where we judge there to be a limited impact on your privacy.

Consent

Where the above bases are not considered to be appropriate reasons for the processing of your data, but where processing still needs to take place, we will seek, record and maintain your explicit consent before undertaking any processing.

How we use your information

We may process and use your personal information in a variety of ways, including for the following purposes:

• to personalise your experience
• to promote future events and services we provide based on data we hold about individuals

Communications

For all communications related to a booking you have made, the legal basis under which we process your data is contractual. This would include contacting you, for example, in relation to a cancellation.

We use our legitimate business interests as the legal basis for marketing communications about our services. We will send information that we consider to be of interest and benefit to you in line with the contact preferences that you have communicated to us. If at any time you wish to unsubscribe from receiving future communications you can do so by contacting us.

Profiling, analysis and research

We may profile your data for research and analysis purposes and in order to ensure we are sending information that is relevant to you. We may also analyse data we hold about you in order to identify and prevent fraud.

Retaining your information

We store your personal information for no longer than is required for the purposes for which it was collected. Please be aware that the precise period may vary depending on your interaction with us and your relationship with us.

Once the relevant purpose has been satisfied we will delete or anonymise the information we hold about you unless the law requires us to retain a copy.

Sharing your personal information

We do not sell, trade, or rent identifiable personal information to others without your consent except to the extent required by law. However we may share your data with third parties (such as Google Analytics).

When we use third parties, their access to your personal data is specifically restricted to the contracted purpose for which the data is provided and we take all reasonable steps to make sure the processing complies with our Data Protection Policy, our Privacy Notice and applicable laws.

How we protect your information

Protecting your data is important to us. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information.

Data exchange between you and our website happens over an SSL secured communication channel and is encrypted.

We regularly review policies and procedures to ensure that our systems remain safe and secure for your protection.

Your rights with regard to your data

You have certain rights with regard to the storage and processing of your personal data, including the right to request that we:

• provide you with a copy of the personal information we hold
• update your personal information where it is out-of-date or incorrect
• erase personal information we hold
• restrict the way in which your information is processed
• consider any valid objections to the processing of your personal information
• provide information about you to a third party provider of services (where the Company’s lawful basis for processing is your consent)

If you wish to exercise any of these rights, you must submit a request in writing or BSL video to enquiry@theatresign.com. We may require additional information from you in order to respond to your request.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO) if you believe that we have not complied with the requirements of Data Protection law with regard to your personal data. Further information can be found at ico.org.uk (opens in a new tab).